Prism Desktop Support

Last updated: 15 October 2026

Install and connect

1. On your gaming PC, download the Windows host installer, install it, and open the host software.
2. Install Prism Desktop from the Meta Quest store using the account that owns the app.
3. Connect your PC and headset to the same trusted local network. For wireless streaming, a wired Ethernet connection from the PC to the router can improve stability.
4. Open the headset app and follow the pairing instructions shown by the host and headset. Keep the pairing PIN private.

PC or headset not discovered

Confirm that the host is running and both devices are on the same local network. Guest networks, access-point isolation, or a VPN may prevent discovery. On a trusted private network, allow the Prism Desktop host through Windows Firewall rather than disabling your firewall. Restart the host and headset app after changing network settings.

Ownership verification fails

Install the Quest app from your Meta library and verify that you are signed in to the account that owns it. Check the headset's internet connection for Meta's ownership check, then relaunch the app. If it still fails, email support with the exact message shown.

Stutter, black screen, or poor image quality

Update your GPU drivers and the app, close unnecessary PC workloads, and check your network signal. Try a lower bitrate, resolution, or refresh rate supported by your setup. Note whether the problem occurs in desktop streaming, SteamVR, or OpenXR and whether it affects one game or all applications.

What to include in a support request

• Quest model, Windows version, GPU model, and Prism Desktop versions on both devices.
• A short description, the exact error text, and the steps that reproduce the issue.
• Whether the PC is wired or wireless, and which streaming mode or game is affected.
• Relevant screenshots or diagnostic excerpts only if you choose to share them. Remove private desktop content, usernames, IP addresses, pairing PINs, and other sensitive details first.

We do not need your password, pairing PIN, full payment details, or remote access to your PC to receive a support request.

Purchases, refunds, and privacy requests

For a purchase made through Meta, use Meta Quest Help for store payment and refund procedures. For data access, correction, or deletion requests directed to NahomPromotion, email support@nohtv.shop. Read our Privacy Policy and Terms of Service for details.